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Login Errors - Common Reasons & Fixes
Four common reasons for login problems are:

1. Passwords must be "exact." Capitals, lower case, no extra spaces, etc.

Solution: copy/paste them directly from our welcome letter.
2. If you see the following error message, email us at support@fibtimerreports.com
Error Message:

Log In Error


Sorry, either the userid or password that you have entered is invalid.

Please use your browser back button and reenter.....etc.
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Solution: delete browser cache and restart browser.

How to: In MS Explorer, go to tools / internet options / select "Delete
             Files" and click "Delete all offline content" Then click OK.
4. You have turned your "cookies" off in your browser. Cookies are used
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Solution: turn cookies back on.

How to: In MS Explorer, go to tools / internet options / privacy / set to
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Solution: talk to your IT manager to have access restored. (this
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